Shipping policy

 

SHIPPING POLICY
Thank you for choosing Viva Lash Co. for your lashing needs. We process orders Monday through Saturday, excluding major US holidays.
Orders will be processed within 1-2 business days. Orders placed on Sunday will begin processing the following Monday. 

Vivalashco is not responsible for shipping delays once possession of your package has been passed on to the postal service. 

Vivalashco is not responsible for packages delivered to an incorrect address by the USPS even if the address you provide is your correct address. You must contact your local USPS with concerns regarding your package once it has shipped out.

If you need to change the shipping address of your order please email us as soon as possible at vivalashco@gmail.com, if the package has been shipped there will unfortunately be no shipping changes. Vivalashco is not responsible for incorrect shipping addresses.

 

COVID 19 DELAYS - Please be advised that the USPS, UPS, DHL and international carriers have suspended delivery guarantees since the beginning of the pandemic. They will not issue refunds for packages delivered late.


U.S. SHIPPING PRICING AND EXPECTED DURATION
Please note the following shipping times are estimated averages. Holidays and postal outages and customs processing may affect shipping times. All prices are in USD. Standard Shipping: $7 for two to five business days. Orders must be placed
before 1:00 PM PST in order to be shipped on the same day. 

Shipping times may be affected by retail holidays (Black Friday, Cyber Monday, Boxing day). Please allow for a reasonable delay. Customers who select expedited mail service will have their orders fulfilled in order of priority.

 

*No orders will be shipped on Sunday. Orders placed after 12PM PST Saturday will ship on the following Monday.


*Exclusions apply depending on the delivery address


INTERNATIONAL SHIPPING

We currently do not ship internationally. We will be offering international shipping in the near future! Stay tuned!

INTERNATIONAL CUSTOMS & LOST ORDERS:

  • The customer is solely responsible for additional customs charges and/or fees. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.
  • If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
  • Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
  • Viva Lash Co. is not responsible for additional shipping cost for returned orders due to incorrect/incomplete shipping addresses submitted by the customer upon checkout.